advicehub Privacy Policy
This Privacy Policy (“Policy”) describes the types of personal information we collect when you engage with advicehub, including but not limited to information you provide while accessing our website (including www.advicehub.ai) or interacting with us in any other way (collectively, the “Service(s)” or “advicehub Services”). This Policy applies to all advicehub Services, regardless of the platform or device you use. It outlines how we collect, use, share, store, transmit, and maintain personal information, whether in electronic or paper format.
Please read this Policy carefully to understand how we collect, use, disclose, and protect your personal data. If you do not agree with this Policy, please do not use our Services.
This Privacy Policy explains:
- The information that may be collected when you use our Services
- Our use of cookies and similar technologies
- How we may use and share the information we collect
- The choices available to you, including how to access and update your information
Information We Collect and How We Use It
Information You Provide to Us
When you register for and use our Services as a client or expert (including via our online chat features), we may collect and store personal data you voluntarily share, such as:
Personal Identifiers
We collect personal identifiers you provide (for example, your name, email address, mailing address, phone number, signature, or similar identifiers) to respond to your requests, send notifications or responses to questions, manage registrations, deliver customer service, and communicate important information (including confirmations, invoices, updates, and security alerts). We may also contact you for marketing purposes, such as sharing news, offers, or additional services from advicehub or its partners.
Communications and Submissions
We collect the information and content you submit through questions, calls with experts, responses as an expert, posts on our platform (including public testimonials and forum messages you choose to share), or other forms of communication with advicehub. We also collect information you submit via contact or profile forms, emails, reviews, surveys, or when interacting with our support team.
Financial Information
We collect payment details (such as credit card or PayPal™ information) to process transactions for the Services you purchase, and to issue payments to experts and referrers.
Audio and Visual Information
We collect any digital images you share through the Services. We may record customer service phone calls for quality assurance and legal compliance. Video calls between clients and experts may also be recorded.
Browsing and Usage Information
Cookies
Cookies are small files containing a string of characters sent to your device when you visit a website. They help websites recognize your browser on return visits and store user preferences or other information. You can reset your browser to refuse all cookies or to alert you when a cookie is being sent, but some features of our Services may not function properly without them.
Usage Data
We collect information about how you use the advicehub Services — for example, opening emails, viewing our content, or interacting with ads. We use this information to maintain and improve our Services, tailor your experience, enhance our marketing, and compile reports about activity on our platform.
Location Data
Many mobile devices allow applications to access precise, real-time location information. With your consent, we may collect location data when you use our websites. This may include data derived from your IP address, GPS signals, and other technologies that provide information about nearby Wi-Fi networks, devices, or cell towers.
How We Share Personal Information
Service Providers
We may share any of the personal data described in this Policy with third-party service providers (such as payment processors, fraud prevention services, technology partners, or survey tools) who help us provide and maintain our Services. These partners are contractually required to use your personal information only as needed to deliver these services on our behalf.
Legal Disclosures
We may share personal data as required by law, or if we believe in good faith that it is necessary to protect advicehub, our users, or others; to enforce our agreements; or to comply with a legal process.
With Your Consent
Finally, we may share personal information with third parties whenever you explicitly consent to or request such sharing.
Opt-Out Choices
Email Communications
If you receive promotional emails from advicehub, you can choose to stop receiving them by following the unsubscribe instructions included in the email or by contacting us directly at support@advicehub.ai. However, even if you opt out of promotional emails, you may still receive important administrative messages about your account or our Services.
Updating or Deleting Your Account Information
If you would like to review, update, correct, or delete personal data linked to your advicehub account, you can do so through your account settings or profile page after logging in. If you need help with a data request, you can contact us at support@advicehub.ai.
California Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents have the right to:
- Request deletion of their personal information
- Know what personal data advicehub has collected, used, or disclosed
- Obtain a copy of their specific personal information
- Exercise these rights without discrimination
To exercise these rights, please email support@advicehub.ai.
Data Protection and Retention
advicehub uses procedural, technical, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, or destruction. While we strive to secure your data, no transmission over the Internet is completely secure, and you share information at your own risk.
Children’s Personal Information
advicehub does not knowingly collect or store personal data from children under 13. If a parent or guardian believes their child under 13 has submitted data to us without consent, please contact us at support@advicehub.ai, and we will delete that data promptly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at support@advicehub.ai.
Policy Updates
advicehub may update this Privacy Policy to reflect changes in technology, law, or our practices. If we make material changes, we will notify you through our Services. By continuing to use advicehub after any updates, you agree to the revised terms.